Frequently asked questions

Here we have collected frequently asked questions and answers about Wear’N’Go, our products, usage, sizing, delivery, and returns.
If you can't find the answer you're looking for, you are always welcome to contact us via chat, email, or phone. We usually respond within 1 hour, 7 days a week.

PRACTICAL INFORMATION

Common questions about products, sizing, and usage

Support products are designed to provide extra stability to an area that feels weak, unstable, or strained. Compression products provide light pressure and comfort, while training products are developed for active rehabilitation and preventative exercise.

We recommend that you follow the size guide on the individual product page. For products that follow shoe size, you normally choose the same size as you usually wear. If you are unsure, please contact us in the chat and we will reply within 1 hour.


Yes, our products are designed to be easy to use in everyday life. How they are used varies from product to product, but the goal is always for them to be practical, comfortable, and simple to get started with.

It depends on where you experience discomfort, what you need support for, and how you plan to use the product. If you are unsure which product is best for you, we are happy to help you via chat, email, or phone.



DELIVERY, RETURNS AND COMPLAINTS

Frequently asked questions about ordering, delivery, returns, and complaints.

Delivery time may vary depending on where you order from and where the package is to be sent. Usually 2-5 working days after ordering.
You can find updated information in the checkout and in your order confirmation. If you cannot find the answer you are looking for, you can contact us in the chat, by e-mail or phone.

We want shopping with us to be easy and secure.
That's why we offer a 30-day satisfaction guarantee.
If you are not satisfied, please contact us first, and we will try to resolve it together.
If we cannot find a good solution, you can return the product within 30 days of delivery and get your money back.

You are always welcome to contact us via chat, email, or phone.



You can find our terms of sale, shipping and delivery policies, as well as information about returns and refunds at the bottom of the website. If you can't find what you're looking for, we'll be happy to help you further.

We comply with Norwegian consumer legislation. If there is a problem with the product, please contact us at info@wearngo.com, and we will assist you further.
You can also find more information in our terms and conditions.





You can contact us via chat, email or phone. If you don't find the answer you're looking for in the FAQ, we'll be happy to help you further.



ANKLE TRAINER

Frequently asked questions about the Ankle Trainer

The Wear’N’Go Ankle Trainer is an innovative and patented product designed for injury prevention and rehabilitation/training after ankle injuries. The product is specifically developed for lateral ankle injuries, i.e., discomfort, pain, or weakness on the outside of the ankle.




Ankle Trainer is designed to integrate rehabilitation into everyday life. The product is developed to be used during normal walking and provides resistance that activates the muscles on the outside of the ankle as you walk.





Ankle Trainer is suitable for rehabilitation after an ankle injury, for those with chronic ankle instability, and for injury prevention.



No. The Wear'N'Go Ankle Trainer is not an ankle support, but a device for rehabilitation after injury or for preventive training of the ankle.
The effect is that the product provides resistance that challenges the ankle joint.



The product provides adjustable resistance in the ankle joint that pulls the foot out of its natural position.
You must therefore use your own muscle strength to straighten and hold the foot in the correct position.
This helps to strengthen the ankle joint, the leg muscles, and proprioception.

The Ankle Trainer is suitable for those seeking rehabilitation after an ankle injury, for those with chronic ankle instability, and for injury prevention.



The sizes correspond to your shoe size. For example, if you wear a size 43 in shoes, the recommendation is 42–43 in the Wear'N'Go Ankle Trainer.
If you are unsure between two sizes, it is recommended to size down rather than up.





Yes. The product is designed for use with or without shoes. When used with shoes, trainers, sneakers, and sandals are recommended. The product should not be used with high heels, studded shoes, or tall boots/winter shoes




Yes. The product is designed for use over a sock or directly on skin. If you are allergic to silicone or neoprene, you should avoid direct contact between the product and your skin, so wear a sock.





First, loosen the Velcro straps and ensure the threads are slack. Place your foot into the product so that the heel is in the heel opening and the toes are out of the toe opening. The toe opening should end at the last joint of the little toe. Then, fasten the Velcro straps firmly but comfortably.
Feel free to watch our instructional video



Resistance is adjusted by pressing down on the top of the resistance adjuster and turning clockwise. Levels range from 1 to 4, where 1 is the mildest and 4 provides the most resistance.
Feel free to watch our instructional video




Always start with low resistance and gradually increase it when you are sure the ankle can handle stronger resistance. Once the product is on, it is recommended to gently place your foot down and take a few slow steps to get used to the feeling.
Please watch our instructional video



The product is intended for single-session use, with sessions lasting between 10 minutes and 3 hours. The recommended duration depends on whether the product is being used for rehabilitation or injury prevention, and at what stage of the process you are.





No, not as a starting point. The product is intended for normal walking pace or stationary use, and is not intended for sports, athletic activities or activities at a higher speed than normal walking. Avoid jogging, running, and jumping while the product is in use.





Before removing the product, loosen the resistance by pulling up the top of the resistance adjustment and slackening the cords. It is important that the cords are completely slack before you undo the Velcro fasteners and remove the product from your foot.



Be careful not to overtighten your Ankle Trainer. This applies to both the Velcro straps and the resistance adjustment. The product should also never be used directly over open wounds.

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KNEE SUPPORT

Common questions about Knee Support

The knee brace from Wear’N’Go combines support, compression, and comfort in one product. With metal springs on both sides, a silicone pad around the kneecap, and elastic material, you get a knee brace that provides extra security during movement without feeling unnecessarily stiff.






A knee support is suitable for those who want extra support, compression, and comfort around the knee – both during activity and in everyday life.

The metal springs on both sides contribute to strong yet flexible support around the knee. This provides extra stability without the product feeling unnecessarily stiff.



The silicone-coated gel pad encloses the kneecap, providing extra support, comfort, and relief around the area where many experience discomfort.



Yes, the knee support fits both the right and left knee.

Knee support is available in sizes S, M, L, and XL.


We recommend choosing your size based on the measurements in the size guide, which you can find on the product page. The right fit is important for the product to sit well and provide the best possible support and comfort.

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Yes, the Knee Brace is designed to provide support, compression, and comfort for both activity and everyday use.






Yes, Knee Support is suitable for both activity and everyday use for those who want more support, stability, and comfort around the knee.







We recommend washing the Knee Support by hand in lukewarm water with mild soap or detergent. Rinse thoroughly afterwards and let the product air dry completely before next use. The product must not be tumble dried.





If you are unsure about size, fit or use, you are always welcome to contact us via chat, email or phone.







ARM COMPRESSION SLEEVES

Arm Compression Sleeve FAQs

Wear’N’Go Arm Compression Sleeves are designed to provide firm and even compression to the arms. They can help relieve discomfort, improve blood circulation, support muscle recovery, and reduce the risk of future injuries.








Wear'N'Go arm compression sleeves combine firm and even compression with good comfort and support. They are designed for use both during sports activities and in the recovery phase after training.

Arm compression sleeves are sold as a pair, with 2 pieces per pack.



Yes, arm compression sleeves fit both the right and left arm.



Yes, the product is well suited for both sports activities and the recovery phase after training.

Yes, arm compression sleeves are also designed to be worn during the recovery phase after exercise.


Arm compression sleeves are available in sizes S, M, L, and XL.
We recommend that you use the size guide on the product page and choose your size based on your measurements. If you are unsure which size will fit best, we are happy to help you in the chat, by email, or by phone.

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Yes, the Knee Support is designed to provide support, compression, and comfort for both activity and everyday use.






Carefully slide the product over your hand and up your arm. Adjust the product so it sits evenly and covers the area from the wrist to the upper arm. Ensure the material lies smooth and flat against the skin.







Recommended usage time is a maximum of 3–4 hours at a time.





We recommend hand washing at 30 degrees Celsius. Rinse the product thoroughly after washing and allow it to air dry completely before using it again.